FAQ — Harlow & Ivy
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, and Apple Pay.
Can I change or cancel my order after it's placed?
You can request changes or cancellations within 2 hours of placing your order. After that, orders are processed and can no longer be altered.
Where do you ship to?
We currently ship throughout the United States.
How long does it take to process my order?
Orders are typically processed within 1–2 business days (Monday – Friday).
How long does shipping take?
After processing, shipping transit time is approximately 4–9 business days (Monday–Friday).
Total estimated delivery time is 5–11 business days.
How much does shipping cost?
Shipping is always free — on every order, no minimum required.
Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with your tracking details.
What is your return policy?
You have 30 days from the date you received your item to request a return.
Who pays for return shipping?
The customer is responsible for return shipping costs.
How long does it take to receive a refund?
Refunds are typically processed within 7–10 business days of receiving the returned item.
Do you offer exchanges?
Yes, we accept exchanges for a different size or color of the same item. To request an exchange, please contact us at info@harlowivy.com. Customers are responsible for return shipping costs. Exchanges are subject to product availability.
How can I contact customer support?
Email us at info@harlowivy.com or call us at +12395395288.
Business Information
Email Address : info@harlowivy.com
Business name : JTZCommerce
Business address :
Kanaaldijk 51
Assendelft 1566 PA
Netherlands
Phone number : +12395395288
Kvk nr : 98469312
Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM ET
Saturday and Sunday: 10:00 AM - 4:00 PM ET
Average response time: within 24 hours