Refund policy
Return & Refund Policy
We want you to love what you ordered. If something's not right, we'll make it right.
RETURN WINDOW
We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.
ELIGIBILITY
To be eligible for a return, your item must be:
- In the same condition you received it — unworn and unused
- With original tags still attached
- In its original packaging
- Accompanied by your receipt or proof of purchase
HOW TO START A RETURN
Contact us at info@harlowivy.com and we'll guide you through the process. If your return is accepted, we'll send you a return shipping label along with instructions on where to send your package. Please note: items sent back without first requesting a return will not be accepted.
DAMAGES & ISSUES
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately at info so we can make it right.
EXCEPTIONS — NON-RETURNABLE ITEMS
The following items cannot be returned:
- Sale items
- Gift cards
- Personal care or hygiene products
If you're unsure whether your item qualifies, just reach out and we'll let you know.
EXCHANGES
The fastest way to get the right item is to return what you have and place a new order once your return is accepted.
REFUNDS
Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 7 business days. Bank processing times may vary.
If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at support@harlowivy.com.
CONTACT INFORMATION
Store: Harlow & Ivy
Website: harlowivy.com
Warehouse Address: 2310 Libby Street, Los Angeles, California 90017, United States
Phone: +1 239 539 5288
Email: Info@harlowivy.com
Hours: Monday to Friday | 09:00 – 17:00 (ET) | Weekends | 11:00 – 16:00 (ET)
We aim to respond within 24 hours