Refund policy

We want you to love what you ordered. If something's not right, we'll make it right.

RETURN WINDOW

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return.

ELIGIBILITY

To be eligible for a return, your item must be:

In the same condition you received it — unworn and unused
With original tags still attached
In its original packaging
Accompanied by your receipt or proof of purchase

HOW TO START A RETURN

Contact us at info@harlowivy.com and we'll guide you through the return process. If your return is accepted, we'll provide you with instructions on where and how to send your package. Customers are responsible for all return shipping costs. Items sent back to us without first requesting a return will not be accepted.

RETURN SHIPPING COSTS

Customers are responsible for all return shipping costs. Original shipping charges, if applicable, are non-refundable. If you receive a defective, damaged, or incorrect item, please contact us at info@harlowivy.com so we can evaluate the issue and provide an appropriate solution.

DAMAGES & ISSUES

Please inspect your order upon arrival and contact us immediately at info@harlowivy.com if the item is defective, damaged, or if you receive the wrong item. This allows us to evaluate the issue and provide an appropriate solution as quickly as possible.

EXCEPTIONS — NON-RETURNABLE ITEMS

The following items cannot be returned:

Sale items
Gift cards
Personal care or hygiene products

If you're unsure whether your item qualifies, just reach out and we'll let you know.

EXCHANGES

We accept exchanges for a different size or color of the same item. To request an exchange, please contact us at info@harlowivy.com. Customers are responsible for return shipping costs. Exchanges are subject to product availability.

REFUNDS

Once we receive and inspect your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 7-10 business days. Bank processing times may vary.

If more than 15 business days have passed since your refund was approved and you haven't received it, contact us at info@harlowivy.com.

CONTACT INFORMATION

Email Address : info@harlowivy.com

Business name : JTZCommerce

Business address :

Kanaaldijk 51

Assendelft 1566 PA

Netherlands

Phone number : +12395395288

Kvk nr : 98469312

Customer Service:

Monday - Friday: 9:00 AM - 5:00 PM ET
Saturday and Sunday: 10:00 AM - 4:00 PM ET