Shipping policy

Shipping Policy – Harlow & Ivy

Order Processing

At Harlow & Ivy, we aim to process all orders within 1–3 business days.

Please note that processing may be delayed due to:

  • Incomplete or failed payments

  • Incorrect or incomplete shipping details

  • High order volumes during peak periods (such as holidays or sales)

If necessary, we will contact you via email.

Shipping Methods

We ship our orders primarily via the following carrier:

  • Royal Mail

Shipping Costs

At Harlow & Ivy, we offer free shipping on all orders within the United Kingdom.

No shipping fees are charged for deliveries within the UK.

Delivery Time

Our estimated delivery time:

  • United Kingdom: 5–8 business days

Please note that these are estimated delivery times. Actual delivery times may vary due to delays with Royal Mail, weather conditions, or peak periods.

Track & Trace

Once your order has been shipped, you will receive a shipping confirmation email with a track & trace number, allowing you to follow your parcel.

Customs & Duties

For orders shipped within the United Kingdom, no customs duties or import taxes are charged.

Order Cancellation

Would you like to cancel your order after payment?
Please contact us as soon as possible at support@harlowivy.co.uk.

Please note that cancellation is not always possible once an order has entered processing or has already been shipped.
If cancellation is no longer possible, you may request a return in accordance with our Return Policy.