FAQ — Harlow & Ivy
What payment methods do you accept?
We accept Shop Pay, Visa, Mastercard, American Express, Discover, Maestro, UnionPay, Apple Pay, and Google Pay.
Can I change or cancel my order after it's placed?
You can request changes or cancellations within 2 hours of placing your order. After that, orders are processed and can no longer be altered.
Where do you ship to?
We currently ship throughout the United States.
How long does it take to process my order?
Orders are typically processed within 1–2 business days (Monday – Friday).
How long will delivery take?
Transit time is 4–9 business days after processing (Monday – Friday). We work with carriers including UPS, DHL, and FedEx.
Total delivery time: 6–12 business days (Monday – Friday), including 1–2 business days for processing and 4–9 business days for transit.
How much does shipping cost?
Shipping is always free — on every order, no minimum required.
Will I receive tracking information?
Yes. Once your order ships, you'll receive an email with your tracking details.
What is your return policy?
You have 30 days from the date you received your item to request a return.
Who pays for return shipping?
The customer is responsible for return shipping costs.
How long does it take to receive a refund?
Refunds are typically processed within 7–10 business days of receiving the returned item.
Do you offer exchanges?
Yes, we accept exchanges for different sizes or colors of the same item.
How can I contact customer support?
Email us at info@harlowivy.com or call us at +1 239-539-5288.
What are your customer service hours?
Monday – Friday: 9:00 AM – 5:00 PM ET
Saturday – Sunday: 10:00 AM – 4:00 PM ET
Average response time: within 24 hours
Business Information
Company Name: Harlow & Ivy
Warehouse Address: 2310 Libby Street, Los Angeles, California 90017, United States
Email: info@harlowivy.com
Phone: +1 239-539-5288
Customer Service: Monday – Friday: 9:00 AM – 5:00 PM ET | Saturday – Sunday: 10:00 AM – 4:00 PM ET
Average response time: within 24 hours