JOIN OUR TEAM

Notice: Harlow & Ivy Is Closing

As Harlow & Ivy prepares to close this chapter and wind down operations following our final clearance sale, we would like to share an update regarding recruitment.

At this time, we are no longer actively hiring or accepting new applications for open roles.

We are deeply grateful for the interest and kind messages we have received over the years from those who wished to work with us.

Former Role: Customer Experience & Sales Support

Harlow & Ivy – London

For transparency, below is an overview of a role that previously supported our online store during its growth.

About Harlow & Ivy

Harlow & Ivy has always focused on timeless, comfortable women’s clothing designed for everyday life. Our customers value clarity, quality, and a calm, personal shopping experience.

As our online presence grew, customer care played an essential role in maintaining trust and consistency throughout the shopping journey.

About the Role

The Customer Experience & Sales Support role was focused on ensuring customers felt heard, supported, and confident when shopping with us online.

Key Responsibilities

  • Responding to customer enquiries via email in a clear, friendly, and professional manner
  • Assisting customers with sizing, fit, and product-related questions
  • Supporting customers before and after purchase, including order and delivery enquiries
  • Handling basic administrative tasks related to customer orders
  • Helping maintain a calm, consistent customer experience aligned with our brand values

What We Looked For

  • Experience in customer service or fashion retail (preferred)
  • Strong written communication skills in English
  • A patient, friendly, and service-minded attitude
  • Ability to work independently and stay organised
  • Comfort working remotely in an online environment

Closing Note

As we move toward the final stages of our clearance sale and closure, this role is no longer open. However, we remain thankful to everyone who supported Harlow & Ivy — as customers, collaborators, and members of our wider community.

With sincere appreciation,
Harlow & Ivy
London