Privacy Policy

 

PRIVACY POLICY

Harlow & Ivy operates this store and website, including all related information, content, features, tools, products and Services, to provide you, the customer, with a personalised shopping experience (the “Services”). Harlow & Ivy is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand this Privacy Policy and how your information is collected, used and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include information that has been anonymised or de-identified such that it cannot reasonably be linked to an identifiable individual.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact information, including your name, address, billing address, shipping address, phone number and email address.

  • Financial information, including credit card, debit card and financial account numbers, payment card information, transaction details, payment method, payment confirmation and other payment details.

  • Account information, including your username, password, security questions, preferences and settings.

  • Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange or cancel, and your past transactions.

  • Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.

  • Usage information, including how and when you interact with or navigate through the Services.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with personal information;

  • Automatically through the Services, including from your device when you use our Services or visit our websites, and through cookies and similar technologies;

  • From our service providers, including when we engage them to enable certain technologies and when they collect or process personal information on our behalf;

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

  • Providing, customising and improving the Services. We use personal information to perform our contract with you, process payments, fulfil orders, remember your preferences and interests, send account-related notifications, process purchases, returns and exchanges, manage your account, arrange shipping, facilitate reviews and create a personalised shopping experience.

  • Marketing and advertising. We use personal information for marketing and promotional purposes, such as sending marketing communications by email, SMS or post, and showing you advertisements for products or Services based on your activity.

  • Security and fraud prevention. We use personal information to verify accounts, provide a secure shopping experience, detect and prevent fraudulent or malicious activity, and protect public safety and our Services.

  • Communicating with you. We use personal information to provide customer support, respond to inquiries and maintain our business relationship with you.

  • Legal reasons. We use personal information to comply with applicable laws, respond to lawful requests, investigate legal claims, enforce our policies and protect our rights.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors and service providers performing Services on our behalf (such as payment processing, analytics, customer support, fulfilment and shipping);

  • With business and marketing partners to provide marketing Services and advertising, in accordance with their privacy policies;

  • When you direct or consent to the disclosure of information;

  • With affiliates or within our corporate group;

  • In connection with business transactions, legal obligations or to protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information related to your access and use of the Services. Information submitted through the Services may be transferred to and processed by Shopify and its partners in other countries. For more information, please review Shopify’s Privacy Policy.

Third-Party Websites and Links

The Services may contain links to third-party websites. We are not responsible for the privacy or security practices of such sites and encourage you to review their policies.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction.

Security and Retention of Information

No security system is perfect, and we cannot guarantee absolute security. We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law.

Your Rights and Choices

Depending on your location, you may have rights regarding access, deletion, correction, portability, objection or restriction of processing, and withdrawal of consent. You may also manage your marketing communication preferences at any time.

If you reside in the UK or EEA, additional GDPR rights may apply.

Complaints

If you have concerns about how we process personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred and processed outside your country of residence. Where required, we rely on appropriate safeguards such as standard contractual clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page and take effect as required by law.

Contact

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
📧 support@harlowandivy.com