Terms of Service
OVERVIEW
Welcome to Harlow & Ivy. The terms “we”, “us” and “our” refer to Harlow & Ivy. Harlow & Ivy operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). Harlow & Ivy is powered by Shopify, which enables us to provide the Services to you.
The following terms and conditions, including any policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information about your legal rights and cover topics such as disclaimers and limitations of liability.
By accessing, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you may not access or use our Services.
ARTICLE 1 – ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your country, state or province of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use our Services, including browsing our store or purchasing products or services, we may ask you to provide certain information, such as your email address and billing, payment and shipping details. You represent and warrant that all information you provide is accurate, current and complete, and that you have the legal right to provide such information.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not assign, sell, transfer or license your account to any other person.
ARTICLE 2 – OUR PRODUCTS
We make every effort to display our products and services as accurately as possible. However, colours and appearance may vary depending on your device and its settings.
We do not guarantee that the appearance or quality of products or services purchased will meet your expectations or exactly match the images or descriptions shown on our website.
All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit quantities per person, household, region or jurisdiction.
ARTICLE 3 – ORDERS
By placing an order, you make an offer to purchase. Harlow & Ivy reserves the right to accept or reject any order at its sole discretion. An order is only accepted once payment has been received and the order has been confirmed.
Please review your order carefully before submitting it. Once an order has been accepted, cancellation may not be possible. If we cancel or modify an order, we will attempt to notify you using the contact details provided.
Returns and exchanges are subject to our Refund Policy [LINK].
You confirm that purchases are for personal or household use only and not for resale or export.
ARTICLE 4 – PRICING AND BILLING
Prices, promotions and discounts are subject to change without notice. The price charged will be the price displayed at the time the order is placed and confirmed.
Unless stated otherwise, prices exclude taxes, shipping fees, handling fees, customs duties and import charges.
You agree to provide current, complete and accurate purchase and account information and to promptly update such information as needed.
ARTICLE 5 – SHIPPING AND DELIVERY
We are not responsible for shipping or delivery delays. Delivery times are estimates only and not guaranteed. Risk of loss and title pass to you once the order is handed over to the carrier.
ARTICLE 6 – INTELLECTUAL PROPERTY
All content within the Services, including trademarks, text, images, graphics, videos and design elements, is the property of Harlow & Ivy or its licensors and is protected by intellectual property laws.
You may use the Services for personal, non-commercial use only. No content may be copied, distributed, modified or reproduced without prior written consent.
ARTICLE 7 – OPTIONAL TOOLS
We may provide access to third-party tools over which we have no control. Use of such tools is entirely at your own risk and discretion.
ARTICLE 8 – THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the content, accuracy or practices of third-party websites. Accessing them is at your own risk.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
Harlow & Ivy uses Shopify to power this store. All transactions are made directly with Harlow & Ivy. Shopify is not responsible for any aspect of sales or purchases made through our store.
ARTICLE 10 – PRIVACY POLICY
Personal information collected through our Services is governed by our Privacy Policy [LINK] and Shopify’s Privacy Policy.
ARTICLE 11 – FEEDBACK
Any feedback, reviews or suggestions you submit may be used by Harlow & Ivy without restriction or compensation.
ARTICLE 12 – ERRORS AND INACCURACIES
We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect.
ARTICLE 13 – PROHIBITED USE
You may not use the Services for unlawful purposes or in violation of these Terms.
ARTICLE 14 – TERMINATION
We may terminate or suspend access to the Services at any time. Obligations incurred prior to termination remain enforceable.
ARTICLE 15 – DISCLAIMER OF WARRANTIES
The Services and products are provided “as is” and “as available”, without warranties of any kind, unless expressly stated otherwise.
ARTICLE 16 – LIMITATION OF LIABILITY
To the fullest extent permitted by law, Harlow & Ivy shall not be liable for any indirect, incidental or consequential damages.
ARTICLE 17 – INDEMNIFICATION
You agree to indemnify and hold harmless Harlow & Ivy and Shopify from any claims arising from your use of the Services.
ARTICLE 18 – SEVERABILITY
If any provision is found unenforceable, the remaining provisions remain valid.
ARTICLE 19 – ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and Harlow & Ivy.
ARTICLE 20 – ASSIGNMENT
You may not transfer these Terms without our written consent.
ARTICLE 21 – GOVERNING LAW
These Terms are governed by the laws of the jurisdiction in which Harlow & Ivy is established.
ARTICLE 22 – HEADINGS
Headings are for convenience only and do not affect interpretation.
ARTICLE 23 – CHANGES TO TERMS
We reserve the right to update these Terms at any time. Continued use of the Services constitutes acceptance of changes.
ARTICLE 24 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
📧 support@harlowandivy.com